Nook Collective Privacy Policy – FAQ

At Nook Collective, we are committed to protecting the privacy and security of your personal information. Below are some frequently asked questions to help clarify how we manage, store and protect your data.

1. What personal information does Nook Collective collect?

We collect personal information directly from you such as your name, email address, phone number and billing information when you sign up for our services or make inquiries through our website. We collect personal information directly from you when you complete booking forms, membership forms, event registrations or communicate with us via email, phone, socials or our website.We may also collect information about your preferences, interests and feedback to help improve our services.

2. How does Nook Collective use my personal information?

We use your information to:

  • Provide access to our collaborative space and services.

  • Process payments and manage your account.

  • Communicate with you regarding bookings, promotions and events.

  • Improve our services and personalise your experience.

  • Comply with legal obligations and ensure the security of our facilities.

3. How does Nook Collective use CCTV?

Security cameras operate within Nook Collective for safety and security purposes. Footage may be recorded and stored securely for a limited period and may be disclosed to authorities if required by law.

4. Does Nook Collective share my information with third parties?

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers, such as payment processors or email marketing platforms, who assist us in operating our business. These providers are required to safeguard your information and use it only for the purposes specified.

5. How does Nook Collective protect my information?

We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. This includes encrypted storage, secure payment systems and regular security audits. Personal information may be stored electronically using secure third-party platforms (such as payment processors or booking systems) or in secure physical records. Some service providers used by Nook Collective may store personal information on servers located outside Australia. We take reasonable steps to ensure these providers comply with applicable privacy laws.

6. Can I access or update my personal information?

Yes, you can request access to your personal information at any time. If any of the information we have is inaccurate or outdated, you can request that we update it. To do so, please contact us at hello@nookcollective.com.au

7. How long does Nook Collective retain my information?

We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. When your information is no longer required, we will securely delete or anonymise it.

8. What are my rights regarding my personal information?

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Withdraw consent for certain uses of your information.

  • Request the deletion of your information (subject to legal requirements).

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated.

  • If you have a privacy concern, please contact us first at hello@nookcollective.com.au
    so we can attempty to resolve the matter. We aim to respond within a reasonable timeframe.

9. Who can I contact with questions about this policy?

If you have any questions or concerns about how we handle your personal information, you can contact us at:

Nook Collective
5/13 Kayleigh Drive, Buderim
hello@nookcollective.com.au

We are committed to resolving any privacy-related issues promptly.

10. Will this privacy policy change?

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. How does Nook Collective handle personal information related to Supervised Kids Space?

When accessing the supervised kids space, we may collect personal information relating to your child for safety and operational purposes, including:

• Child’s name and age
• Medical information relevant to their attendance (e.g. allergies)
• Parent or guardian contact details
• Emergency contact information

This information is used solely for operational and safety purposes and is handled in accordance with this Privacy Policy.